Refund policy

Effective Date:  30/06/2025

1. Overview

At Hostisia Web Services Ltd. ("we," "us," "our"), we strive to deliver reliable services and customer satisfaction. This Refund Policy outlines the terms under which refunds are issued for our hosting and related services.

2. Money-Back Guarantee

We offer a 7-day money-back guarantee on eligible shared hosting and other hosting service plans. If you are not satisfied with our service, you may request a refund within 7 days of your initial purchase.

3. Non-Refundable Services

The following services are non-refundable:

• Domain registrations, renewals, or transfers

• Add-on products and services (such as SSL certificates, backup services, or software licenses)

• Setup fees or administrative charges (if applicable)

• Any service terminated or suspended for violating our Terms & Conditions or Acceptable Use Policy

4. Eligibility for Refunds

To be eligible for a refund:

• Your refund request must be submitted within 7 days of the initial purchase

• Only first-time accounts are eligible; renewals or subsequent orders are not eligible for a refund

• Your account must be in good standing with no overdue invoices

• The refund applies only to the hosting plan; all non-refundable services and costs will be deducted

5. How to Request a Refund

To request a refund, contact our billing department via [insert support portal/email] within the eligible period. Provide your account details, invoice number, and reason for cancellation. Refunds will be processed within 3 business days after approval.

6. Method of Refund

Refunds are generally issued to the original payment method used for purchase. In certain cases, a credit may be applied to your Hostisia account at our discretion.

7. Exceptions

We reserve the right to refuse a refund if we find evidence of policy abuse, fraud, or violation of our Terms & Conditions. Requests made after the refund period or for non-refundable services will not be honored.

8. Amendments

Hostisia Web Services Ltd. reserves the right to modify this Refund Policy at any time. Changes will be posted on our website and become effective immediately upon posting.

9. Contact

If you have questions regarding this Refund Policy, please contact:

Email: info@hostisia.com