Terms & Conditions

Welcome to Hostisia Web Services Ltd. ("Company," "we," "us," or "our"). These Terms & Conditions ("Terms") govern your access to and use of our website ([yourdomain.com]) and all web hosting, domain registration, and related services (collectively, the "Services").

By registering an account, using our website, or purchasing any Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Services.

2. Definitions

• Client / User / Customer: Any person or entity who accesses or uses our Services.

• Account: The account created by a user to access and manage Hostisia Web Services Ltd. offerings.

• Content: Any data, information, files, or materials uploaded, transmitted, or stored via our Services.

• Agreement: These Terms & Conditions and any policies or documents referenced herein.

3. Eligibility & Registration

3.1 Eligibility

You must be at least 18 years old or the legal age of majority in your jurisdiction to use our Services. By registering an account, you represent that you meet this requirement and that all registration information provided is accurate and complete.

3.2 Account Registration

You may be required to create an account to access certain Services. You agree to:

• Provide current, complete, and accurate information

• Keep your login credentials confidential

• Notify us immediately of any unauthorized use or breach of security

You are responsible for all activities conducted through your account.

3.3 Account Security

Hostisia Web Services Ltd. is not liable for any loss or damage arising from your failure to safeguard your account.

4. Services Offered

Hostisia Web Services Ltd. provides a range of services, including but not limited to:

• Shared Web Hosting

• Reseller Hosting

• Virtual Private Servers (VPS)

• Dedicated Server Hosting

• Domain Registration & Management

• SSL Certificates

• Website Security Solutions

• Email Hosting

• Business applications and value-added web solutions, such as website builders, advanced security tools, automated backup services, productivity software, and other innovative enhancements to help clients grow their online presence.

All services are provided subject to availability and our sole discretion.

5. Use of Services

5.1 Acceptable Use

You agree to use our Services only for lawful purposes and in compliance with all applicable local, national, and international laws and regulations.

5.2 Prohibited Activities

You may not use our Services to:

• Transmit, distribute, or store any material that is unlawful, harmful, threatening, abusive, harassing, defamatory, obscene, or otherwise objectionable

• Engage in fraudulent or deceptive practices

• Violate the rights of third parties, including intellectual property, privacy, or publicity rights

• Distribute malware, viruses, or other harmful computer code

• Interfere with or disrupt the operation of our network or systems

• Perform actions that negatively impact the performance or security of our infrastructure or that of other users

We reserve the right to remove content or suspend/terminate accounts found in violation of this section. See our Termination of Services Policy for further details.

6. Domain Registration & Management

6.1 Domain Name Registration

When you register a domain through Hostisia Web Services Ltd., you are subject to the rules and policies of the relevant domain registry, ICANN, and our own domain registration agreement. We do not guarantee the availability of any domain name.

6.2 Domain Transfers & Renewals

It is your responsibility to ensure timely renewal of your domain(s). We are not liable for any loss resulting from domain expiration or transfer failures.

6.3 Suspension or Cancellation

We may suspend or cancel domain registrations for violation of applicable rules, failure to pay, or as required by law or registry policy.

7. Service Availability & Support

7.1 Uptime Guarantee

We strive to provide a high level of service uptime, as specified in our Service Level Agreement (SLA), but cannot guarantee uninterrupted access. Maintenance, upgrades, or force majeure events may affect availability.

7.2 Technical Support

We provide support via email/support ticket/live chat/phone, as outlined on our website. We do not guarantee resolution of all issues, nor are we liable for any losses resulting from support advice.

8. Payments, Fees & Refunds

8.1 Pricing & Payment Terms

Service fees are detailed on our website and are subject to change. All payments are due in advance unless otherwise specified. Failure to pay may result in suspension or termination of your Services.

8.2 Invoicing & Late Payments

Invoices must be paid by the due date. Late payments may incur penalties or service suspension.

8.3 Refund Policy

We offer a 7-day money-back guarantee on shared hosting and other eligible hosting services. Please note that domain registrations, renewals, and add-on services are non-refundable. For full details, please refer to our Refund Policy.

8.4 Taxes

You are responsible for any taxes, levies, or duties applicable to your purchase.

9. Data Security & Privacy

9.1 Data Protection

We value your privacy and are committed to protecting your information. Please review our Privacy Policy for details on how we collect, use, and protect your data.

9.2 Data Backup

While we may offer periodic backups, you are solely responsible for maintaining your own backups. We are not liable for data loss, corruption, or restoration costs.

10. Intellectual Property

10.1 Ownership

All intellectual property rights in our website, services, trademarks, and materials are owned by Hostisia Web Services Ltd. or its licensors. You are granted a limited, non-exclusive right to use the Services as described in these Terms.

10.2 User Content

You retain ownership of any content you upload or store using our Services. By submitting content, you grant us a license to use, copy, transmit, display, and store it as necessary to provide the Services.

11. Third-Party Services

From time to time, our services may include access to third-party products, solutions, or integrations. Your use of these third-party offerings is subject to the respective provider’s terms, policies, and end user license agreements (EULAs).

Hostisia Web Services Ltd. is not responsible for any changes, disruptions, or discontinuations caused by third-party providers. We are not liable for any losses or damages arising from your use of third-party services.

12. Service Suspension, Termination & Cancellation

12.1 Suspension

We reserve the right to suspend your account or Services with or without notice if you breach these Terms, fail to pay, or for operational reasons.

12.2 Termination

Either party may terminate the Services at any time, subject to our refund policy and your payment of all outstanding fees. Upon termination, your access to the Services will end, and we may delete your data from our systems.

13. Disclaimers & Limitation of Liability

13.1 No Warranties

Services are provided "as is" and "as available." We make no warranties regarding availability, reliability, or suitability for your particular purpose.

13.2 Limitation of Liability

To the maximum extent permitted by law, Hostisia Web Services Ltd. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits or data, arising from your use or inability to use the Services.

14. Indemnification

You agree to defend, indemnify, and hold harmless Hostisia Web Services Ltd., its affiliates, and employees from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of your use of the Services, your breach of these Terms, or your violation of any law or rights of a third party.

15. Modifications to Terms & Services

We may update these Terms or modify or discontinue any part of the Services at any time. We will notify you of significant changes via email or through our website. Continued use of the Services constitutes acceptance of the modified Terms.

16. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of the People's Republic of Bangladesh. All disputes shall be subject to the exclusive jurisdiction of the courts of Bangladesh.

17. Miscellaneous

• If any part of these Terms is held invalid or unenforceable, the remaining sections will remain in full force.

• These Terms constitute the entire agreement between you and Hostisia Web Services Ltd. regarding your use of the Services.

• Failure to enforce any provision does not constitute a waiver of our rights

18. Contact Information